Refund Policy

Overview

HanTrace Pro is a paid subscription. This policy explains when and how refunds work. It is part of our Terms of Service; capitalized terms have the meanings given there.

30-Day Money-Back Guarantee

If you are not satisfied with your initial subscription, contact us within 30 days of your first purchase for a full refund to your original payment method. Limit: one refund per customer, limited to the first billing cycle (monthly or annual).

What is not covered

• Renewal payments are not covered by the guarantee and will only be considered for refund in exceptional circumstances (for example, extended service outages) at our sole discretion.
• Cancellations: you may cancel any time via your account billing portal. Your access remains active until the end of the paid period, and remaining time in a billing period is not refundable (no prorated or partial refunds).
• The guarantee applies once per customer. Creating additional accounts to obtain further refunds violates our Terms of Service.

How to request a refund

Reach us via the contact page or reply to your purchase receipt email, using the email address on your subscription. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Before filing a card dispute

Please contact us first — we can resolve most billing issues directly. Chargebacks filed without contacting us may delay resolution of your request.

Your statutory rights

Nothing in this policy limits any mandatory consumer rights you may have under the law of your country of residence.

Changes to this policy

We may update this policy from time to time. Material changes will be notified to active subscribers by email. The version in effect at the time of your purchase applies to that purchase.

Effective date: September 11, 2026.